• · 第1周:第1章 Module 1 Knowing about Civil Aviation

            1.1 Knowing about Civil Aviation Positions
            1.2 Knowing about Airport Facilities
            1.3 Knowing about Major Airlines in China
            1.4 Knowing about Aircraft Structure

• · 第2周:第2章 Module 2 Ticketing

            2.1 Ticket Booking Service
            2.2 Ticket Refunding Service
            2.3 Rescheduling Service

• · 第3周:第3章 Module 3 Assisting with Check-in

            3.1 Passengers Check-in
            3.2 Baggage Check Service
            3.3 Serving Flight Irregularity

• · 第4周:第4章 Module 4 Conducting Security Check

            4.1 Passport Control
            4.2 Personal Search
            4.3 Baggage Search

• · 第5周:第5章 Module 5 Doing Joint Examinations

            5.1 At the Quarantine
            5.2 At the Immigration
            5.3 At the Customs

• · 第6周:第6章 Module 6 Serving Special Passengers

            6.1 VIP Passengers Service
            6.2 UM Service
            6.3 Disabled Passengers Service

• · 第7周:第7章 Module 7 Preparing for Take-off

            7.1 Welcome Aboard
            7.2 Safety Demonstration
            7.3 Pre-flight Safety Check

• · 第8周:第8章 Module 8 Offering Service During Flight

            8.1 Food and Beverage Service
            8.2 Passenger Comfort Service
            8.3 Duty-free Items Sale

• · 第9周:第9章 Module 9 Dealing with Cabin Emergency

            9.1 Dealing with Airsickness
            9.2 Dealing with the Injured
            9.3 Commanding Evacuation

• · 第10周:第10章 Module 10 Broadcasting in the Cabin

            10.1 Cabin Announcements before Take-off
            10.2 Cabin Announcements During Flight
            10.3 Cabin Announcements before Deplaning

• · 第11周:第11章 《航空服务英语》线上考试

            11.1 期末线上考试 Final Test
            11.2 沉浸式虚拟仿真口语训练